By leveraging AWS cloud technologies, the exchange aims to streamline the Know Your Customer (KYC) process and enhance customer service through automated issue resolution.
Amazon Bedrock, the artificial intelligence (AI) engine powering Binance's generative applications, will be a cornerstone of this new initiative.
In conjunction with Bedrock, Amazon Elastic Compute Cloud (ECS) will deploy applications as scalable container services.
“The comprehensive AWS cloud services enable Binance to uphold our ongoing commitments to providing user-focused services backed by operational excellence and customer satisfaction. By integrating a suite of AWS cloud technologies, including advanced generative AI capabilities, we are not only optimizing our operations but also setting new standards for efficiency and reliability in the blockchain and cryptocurrency industry. This initiative is crucial for maintaining the trust of our global user base, which exceeds 237 million, and ensuring seamless service in our fast-paced environment,” said Rohit Wad, Chief Technology Officer (CTO) of Binance.