A pensioner accidentally went into negative balance and is demanding Kyivstar cancel her debt – the company's response.

An elderly woman accidentally pressed buttons on her phone, which was in her jacket pocket, resulting in a negative balance of 114 hryvnias. She was unaware that she was spending money and, even more so, that it could lead to a deficit, which is why she is requesting the operator to cancel the debt. The relevant comment was left by the client on January 12 under the company's publication.

The woman is inquiring with Kyivstar how such a situation can occur within a tariff designed for seniors and whether such tariffs should be maximally protected from similar incidents. The pensioner is not well-versed in modern technology and did not intend to engage in any paid actions.

"Dear Kyivstar. I want to express my outrage regarding the situation that happened with my grandmother, who is 85 years old. Your company offers a special tariff for seniors, and we thought this was a good solution for elderly people. Unfortunately, it turned into an unpleasant experience for us. Because my grandmother accidentally pressed buttons on her phone, which was in her jacket pocket, she incurred a debt of 114 hryvnias. She was completely unaware that she was spending money and certainly did not know this could lead to a deficit. How can this happen within a tariff for seniors? Shouldn't such tariffs be maximally protected from similar situations? It is difficult for my grandmother to navigate modern technology, and she certainly did not intend to make any paid actions. I ask you to reconsider this situation, cancel the debt, and implement additional protective measures for elderly individuals to prevent such occurrences in the future," – the woman stated.

Kyivstar's Response to the Situation

Kyivstar responded to the woman's complaint. They noted that to protect against such situations, it is necessary to use the phone's keyboard lock.

"We regret that this situation occurred, and to protect against similar incidents, it is essential to use the keyboard lock on the phone. To check expenses, please send us your number and question in private messages to the community," - Kyivstar stated.