Kyivstar has launched a promotion offering 100 hryvnias for 6 payments. Once subscribers make their first payment, they discover that the next month will cost 150 hryvnias instead of 100 hryvnias. Relevant comments were left by customers on January 20 under the company's post.
A woman mentioned that she received a message from Kyivstar regarding an attractive promotion. She was offered 100 hryvnias for 6 payments, but the discount was removed after her first payment.
"I received a promotion for 100 hryvnias for 6 payments, and then it turned into 150 hryvnias. Okay, I took it, made the first payment, and for some reason, my discount was removed. The next month, I need to pay 150 hryvnias. Why this marketing deceit then? You used to be my favorite operator; what has happened to you?" the woman inquired.
Another man found himself in a similar situation. According to him, he took advantage of Kyivstar's offer for 100 hryvnias, but then he received a message indicating that the cost was already 150 hryvnias.
"The same situation. I received a message with the offer of 100 hryvnias for 6 payments instead of 150 hryvnias. I switched to this tariff, and it already says 150 hryvnias for 6 payments. I checked on two numbers. They are deceiving people; Kyivstar is the worst operator. I will now change my operator out of principle because of their lies," the man emphasized.
Kyivstar responded to subscribers' complaints, stating that when checking the offer through the Mій Київстар app, the full tariff cost is displayed. The discount may be activated per number.
"It’s unfortunate that you’ve come to such a conclusion. Deception is not our way of working. We always strive to be as transparent as possible," Kyivstar stated.