A Kyivstar subscriber is unhappy with the rapid reduction in top-up intervals, prompting a response from the company.

The woman topped up her account on the 10th, on the 8th of the second month, and on the 6th of the third month; it seems she has to recharge again before the month is over. She is dissatisfied with the actions of Kyivstar. The corresponding comment was left by the client on January 9 under the company's publication.

She noted that she increasingly has to top up her account. The Kyivstar client added funds to her account on the 10th, on the 8th of the second month, and on the 6th of the third month.

"I topped up my mother's account on the 10th, on the 8th of the second month, and on the 6th of the third month; it seems that even a month doesn't pass before I need to recharge again. How is it possible that not even 4 weeks go by before I have to top up again? Each month has fewer days, yet the charges keep increasing. How can you deceive people in such difficult times?" - the woman complains.

Kyivstar's Response to the Complaint

Kyivstar commented on the woman's complaint, stating that if the tariff lasts for 4 weeks, the date of the next charge indeed keeps shifting.

"If the tariff is valid for 4 weeks, then the date of the next charge does indeed shift constantly. There is no deception in this," - Kyivstar stated.

How to Check Independently What Charges Were Made to the Account?

You can view your own spending in the My Kyivstar app. To use the system, only internet access is required. There is no registration fee, nor is there a subscription fee for using the system. Prepaid subscribers can access spending information from the date of registration in the system. Contract subscribers can view spending information for the year (or since the number was connected).